Introduction
Multipro Consumer Products Limited (“Multipro”” we”, “us” or “our”) respects your privacy and is
committed to protecting your personal data. This privacy policy contains information on how we look after
your personal data and inform you of your privacy rights and how the law protects you.
It also identifies the data we collect from you, why we collect your data, how we use your data, how
you can control your data and how we manage, store, protect or share your data.
We have provided this document in a layered format so you can easily navigate to the specific areas
set out below. Alternatively, you can download a pdf version of the policy here: [LINK].
1. Purpose of this Privacy Policy
2. What data do we collect about you?
3. How is your personal data collected?
4. Lawful basis for our use of your personal data
5. Why we use your data
6. Failure to provide data
7. Marketing Communication
8. Change of purpose
9. Disclosures of your personal data
10. International transfers
11. Data security
12. How long will you use my personal data for?
13. Your legal rights
14. Contact details
15. Changes to the privacy policy and your duty to inform us of changes
1. Purpose of this Privacy Policy
This policy provides you with information on how Multipro collects and processes your personal data when
you use this website, our services or interact with us in any other way.
This privacy policy is not intended for children. We do not provide services or undertake business
with children, and we do not knowingly collect data relating to children, except where we collect data
of dependents, next-of-kin, or in other representative capacity for purposes related to our business.
In such instances, we deal directly with adult representatives.
2. What data do we collect about you?
The data we collect from you is personal data. Personal data, or personal information, means any
information about an individual from which that person can be identified.
We may collect, use, store specific types of personal data we may collect are as follows:
• Identity Data: includes data such as first name, maiden name, last name, social media
username or similar identifier, marital status, title, date of birth, next-of-kin data, biometric
data and gender.
• Contact Data: includes data such as home address, email address and telephone number.
• Financial Data: includes data such as salary structure, bank information and payment
information.
• Transaction Data: includes data such as details about payments to and from you and other
details of products and services you have purchased from us.
• Marketing and Communication Data: includes data such as regarding your preferences in
receiving marketing from us as well as your communication preferences.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your data by filling in forms, in creating your profile,
or by corresponding with us by post, phone, email or otherwise.
• Automated technologies or interactions. As you interact with our website, we will
automatically collect data about your equipment, browsing actions and patterns. We collect
this personal data by using cookies other similar technologies. We collect such data to be
able to properly provide you with our services. Please see our cookie policy [LINK] for
further details.
• Third parties or publicly available sources. We may receive personal data about you
from various third parties with whom we interact, and who you are authorized to share your
data with us.
4. Lawful basis for our use of your personal data
We will only use your personal data as allowed by law. Usually, we will use your personal data in the
following circumstances allowed under relevant laws:
✓ Where you consent to our use of your personal data
✓ Where we need to perform the contract which we are about to enter into or have entered
into with you.
✓ Where it is necessary for our legitimate interests (or those of a third party) and your
interests and fundamental rights do not override those interests.
✓ Where we need to comply with a legal obligation.
✓ Where we need to protect your vital interest or the vital interest of another individual
✓ Where it is in the interest of the general public to process your data
While we mostly collect and process your data with your consent, we may collect and process your
data under any of the identified lawful basis depending on the circumstance. We do not always need your
consent to process your data.
We do need your consent before we can process your data for purposes such as direct marketing
communications. You are at liberty to withdraw your consent to such kinds of processing at any time. Where
such withdrawal makes us unable to proceed with providing you with certain services, we will inform you
accordingly.
5. Why we use your data?
We collect data to enable us process requests which you make, or which are made on your behalf
with your consent and to provide you with our services, to enter contractual or employment
relationships with you or to provide you with any of our products or services.
We collect data to be able to communicate with you, to provide further information on our products
and services and to assist you (mail subscriptions).
We also collect data to be able to respond to questions or requests which you submit as well as
anticipate and resolve problems with any services we offer to you.
6. Failure to provide data
Where you refuse to provide data required under contract or under law when requested, we may
not be able to perform the contract we have or are trying to enter into with you (for example, to provide
you with goods). Where we have to cancel an contractual arrangement you have made with us or
which we have made with you, because you have not provided us with relevant data, we will notify
you in time.
7. Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably
consider that we need to use it for another reason and that reason is compatible with the original
purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible
with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain
the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance
with the above rules, where this is required or permitted by law.
8. Disclosures of your Personal Data
Although we do not typically share your data, it may become necessary for us to share your personal data
with third parties. These third parties may include internal third parties such as members of our company
(including foreign entities which we are directly affiliated with) or external third parties such as our
service providers and business partners.
We may disclose any information about you as required by law and we may make such disclosures
to law enforcement agencies and government officials, as necessary or appropriate under the relevant
circumstance. Other than these instances, we do not disclose or share your personal data provided to us
without your authorisation.
We would require all third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to use your personal data
for their own purposes and only permit them to process your personal data for specified purposes and
in accordance with our instructions.
9. International transfers
We do not routinely transfer your data outside of Nigeria. Whenever we transfer your personal data
out of Nigeria, we ensure that a similar degree of protection is afforded to it in the country to which
it is transferred. You hereby consent to such transfers where such adequate protection has been
ensured for you data.
10. Data security
We have well-maintained systems for storing and managing your data, and we commit to
conscientiously utilising your data in consonance with the provisions of this policy.
We have suitable security measures in place to prevent your personal data from being accidentally
lost or used or accessed in an unauthorised way by a third party.
In addition, we limit access to your personal data to only those employees, agents, contractors and
other third parties who need to have access to their personal data in order to enable us to provide our
services to you. They will only process your personal data on our instructions, and they are subject to
a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator of a breach where we are legally required to do so.
We admit however that no database is completely secure or “hacker proof” and we only guarantee
the safety of your data to the extent of our undertaking all reasonable measures to protect your data.
11. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or
reporting requirements. We may retain your personal data for a longer period in the event of a
complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with
you.
To determine the appropriate retention period for personal data, we consider the amount, nature and
sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and whether we can achieve
those purposes through other means, and the applicable legal, regulatory, tax, accounting or other
requirements.
12. Your legal rights
In addition to being able to control the data your directly provide to us, you may exercise any of the below
rights with respect to your data:
1. Request information about any of your personal data which we are processing, and request
access to your personal information which we process.
2. Request correction of personal information that we hold about you to make them more
accurate or to reflect change in circumstances.
3. Request us to refrain from doing certain things with your data or restrict the extent of our
collection or processing of your data.
4. Request partial or complete erasure of your personal information.
5. Object to our processing of your personal information where we are processing your personal
information for direct marketing purposes.
6. Object to decisions being taken by automated means which produce legal effects concerning
you or similarly significantly affect you.
7. Request the transfer of your personal information to another party. If you wish to exercise
any of the rights set out above, please contact us using the contact details provided below.
13. Accuracy of Data
It is important that the personal data we hold about you is accurate and current. Please keep us
informed if your personal data changes during your relationship with us.
14. Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us using
the details provided below:
Multipro Consumer Products Limited
Address: 38 Eric Moore Road, Surulere Lagos
Email address: contactus@mcpl.com.ng
Telephone number: 07064000796/08050921084
15. Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on the 10th of
March 2025.
